Frequently Asked Questions

General

• Can a display be installed before the software has been configured?
• The app cannot be installed on the display
• Can the GoBright app be closed on a display?
• How are users added to GoBright?
• Do we need to add all our users to GoBright?
• Can we change the function of a display?

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Meet

• Do users need to login to GoBright to create a booking?
• The information on the display is incorrect
• How long does it take before a booking is visible on the display?
• Is every single booking synchronised with GoBright?
• How can the Room name be changed on the display?
• Can Outlook be used to book meetings?

Work

• Why is the booking removed after the desk becomes unoccupied?
• Can a pincode be used to create a desk booking?
• Signing into a desk with NFC does not work
• The Connect cannot be joined to the Gateway
• The Connect is turned off
• The Gateway does not seem to function

Visit

• Can we use a custom email adres for pre registration?
• The pre registration QR Code is not recognized
• When searching for a host, no names are displayed
• Do we need to create more than one visitor type?
• How can we setup multiple languages?
• Why does the location not appear within the configuration?

View

• Screen is turned off