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HELP CENTER
How may we help you?
  1. GoBright Help Center
  2. Frequently Asked Questions

Frequently Asked Questions

General

  • Date formats
  • Visibility for the visually impaired
  • Booking search criteria shows multiple results of the same location
  • Phasing out of the 'old portal'
  • GoBright Mobile App Quick Use Guide
  • Troubleshooting GoBright App with IAdea device
See all 16 articles

Meet

  • Error: 'No room with this identifier found in the integrated system'
  • Validation errors when booking a Room
  • GoBright Meet implementation of other resources
  • Process of Roombookings with Office365 and GoBright
  • Do users need to login to GoBright to create a booking?
  • The information on the display is incorrect
See all 10 articles

Work

  • Half day booking for desks
  • Why is the booking removed after the desk becomes unoccupied?
  • Can a pincode be used to create a desk booking?
  • Signing into a desk with NFC does not work
  • The Connect cannot be joined to the Gateway
  • The Connect is turned off
See all 7 articles

Visit

  • Can I send my pre registered visitor an email with our custom sender mail address?
  • Brother printer doesn't print a badge anymore with GoBright Visit
  • The pre registration QR Code is not recognized
  • When searching for a host, no names are displayed
  • Do we need to create more than one visitor type?
  • How can we setup multiple languages?
See all 7 articles

Integrations

  • Deprecation of Basic Authentication by Microsoft for Exchange Online

View

  • Images are not visible anymore
  • Device status (Icon colors)
  • NTP Not Configured (error)
  • Image does not scale correctly
  • Screen is turned off

GoBright Website

  • Room Booking
  • Desk Booking
  • Visitor Management
  • Digital Signage

More information

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  • Resources
  • FAQ

Support

  • Contact
  • Remote Support
  • System Status

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