The pre registration QR Code is not recognized

There are two reasons why the pre-registration code is not recognized on the display:

  1. The visit date is incorrect or does not match the current date
    When a QR code has been sent to a visitor it will only be active during the day(s) that have been configured. For example, a visitor who arrives a day early and tries to scan the QR code will get an error while doing so.

  2. The checkbox 'I have a QR code' is not ticked in the visitor display profile
    In order to scan the QR code the checkbox, 'I have a QR code' must be ticked. This can be found within the Visitor Display Profile. More can be found in the article below:

Create or modify the visitor registration display profile

1 out of 1 found this helpful