An IAdea display is by default delivered with pre-installed add-on firmware with the GoBright Android App, hence why troubleshooting differs from the other devices.
To test the connection of the IAdea device you need to Close the GoBright app on a display first and then follow the steps below:
- In Settings mode press 'Exit'-field to return to the Android screen and directly press the Pause-button
- With some models there is an extra security pincode. Swipe the 'lock button' at the bottom of the screen up and fill in '010101'
- Select the right-top corner 'Advanced'-option
- Click multiple times with your finger on the Right-Bottom corner until the Android home screen is presented
- Open a webbrowser and try to go to portal.gobright.cloud
Unable to connect to the portal website? Please contact your IT Administrator to help with the internet connection.
To set a custom NTP server on the IAdea device you need to Close the GoBright app on a display first and then follow the steps below:
- In Settings mode press 'Exit'-field to return to the Android screen and directly press the Pause-button
- With some models there is an extra security pincode. Swipe the 'lock button' at the bottom of the screen up and fill in '010101'
- Go to Scheduling > Time server
- Add the NTP address
- Tap play to launch the GoBright app
To Reboot the device you need to Close the GoBright app on a display first and then in Settings mode press the 'Reboot'-field to reboot.
After the reboot, the GoBright Android app will open automatically, and will connect automatically with the GoBright Portal in a minute with the linked display profile. Learn more about Profiles
When the GoBright Device Android App needs to be re-activated, the IAdea device needs to factory reset. The Factory Reset will deliver a device with clean settings and add-on firmware of IAdea with pre-installed GoBright Device Android App.
To Factory Reset the IAdea device you need to Close the GoBright app on a display first and then follow the steps below:
- In Settings mode press 'Exit'-field to return to the Android screen and directly press the Pause-button
- Select the right-top corner 'Advanced'-option
- Select System
- Select Factory Default
After Factory Reset is completed the device can be re-activated within the portal by following the instructions of this article: Activating a device with the GoBright app
The device should now connect automatically with the GoBright Portal in a minute and load the linked display profile. Learn more about Profiles