Errors in location

If all resources, such as rooms, desks or parking spaces, are added in the portal, they are properly linked to an icon on the map and they appear in blue color on the mapping edit screen, but the map is not appearing in the dashboard area of the GoBright platform, then several reasons may be causing this issue.

Location Structure

Check the location structure of the office and whether a map is assigned to the location. See this article.

If a Location does not have a map associated, the portal will take the map from first child location that does have a map associated with it.

For example:

• EMEA
  
  • Amsterdam
    • Floor 1
    • Floor 2
    • Floor 3
  • Paris
    • 1st floor

If EMEA and Amsterdam do not have a map linked to them then the default floor plan on the dashboard would be Floor 1 in the Amsterdam office. A deviation from this would be if a user had pinned a specific floor.

Resource location

Although the resource appears blue and it is properly linked in the mapping edit area, it is possible that the map doesn't appear on the dashboard of the GoBright portal and app. This is generally because the resource is not linked to the correct floor or area in the office based on the location. See the following articles depending on resources purchased: Rooms or Desks.