LG WebOS - Installation Guide

Before a device can be activated the GoBright app must be installed. This guide will cover everything that needs to be configured within an LG WebOS display to prepare it for GoBright View. Each step covers a screenshot and explanation on how to get there and what to do.

 

Please refer to this list of hardware that is certified in combination with GoBright View. 

 

Firmware upgrade

Before configuring settings and installing the GoBright View app please make sure the device is running the latest firmware. 

The firmware can be updated using a USB drive.

  1. Download the firmware (see below)
  2. Format the USB drive to FAT32
  3. Create a folder named LG_MONITOR in the root of the USB drive
  4. Place the .epk file inside the LG_MONITOR folder
  5. Put the USB drive in the WebOS device
  6. The device should prompt an update firmware message, press OK to continue
  7. When the update is complete, remove the USB drive and reboot the device

Firmware download

WebOS 3.0 (Models: XS4F, XS2E, XF3E)
Note: WebOS 3.0/3.2 support is currently in beta
Firmware version: v5.37.00

WebOS 3.0 (Models: SM5(K)C, LS75C, UH5C)
Note: WebOS 3.0/3.2 support is currently in beta
Firmware version: v4.75.60

WebOS 3.2 (Model: SM5KD)
Note: WebOS 3.0/3.2 support is currently in beta
Firmware version: v04.06.40

WebOS 4.0 (Models: SM5KE, SH7E, UH5E, UH5F, UM3E, HP5E, WP400)
Firmware version: v04.08.81

WebOS 4.1 (Models: SM3G, UM3(D)F, UH5F, UH7F, UL3G)
Firmware version: v03.21.40


WebOS 3.0 (beta)

To open the settings menu on a WebOS 3.0 screen:

  • Turn the screen on and using the power button
  • Then hold the settings button on the remote for at least 5 seconds until an empty popup appears in the top right corner
  • On the remote, enter code 8 - 0 - 8 - 0 and press OK
  • The server settings menu will now open, please refer to installing the GoBright App for further instructions
    Note: On WebOS 3.0 Rotation settings are located in this menu

WebOS 3.2 and 4.0 - General Settings

The first things that we'll address are the general settings of the screen. This includes the time zone, energy-saving settings, and network configuration. All of this is configured within the General Settings by pressing the settings button on the remote.

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Time & Date

GoBright requires the time and date to be configured in order to display the content. It is essential that this is configured accordingly for your specific timezone. Go to the General Settings and then Time & Date.

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Make sure that Set Automatically is enabled

Navigate to Time Zone and press OK

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Make sure that all settings match the current location of the screen. (e.g. the settings below are configured based on the time zone in Amsterdam - GMT +01:00)

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Energy-saving settings

By default, the screen has a few energy-saving settings that might cause the screen to turn off unexpectedly. GoBright View will turn the screen off based on the schedule so there is no need to enable these settings. To turn disable them go to the General Settings and then Power.

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Make sure to disable the No signal Power Off (15Min) setting

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Make sure to disable the No IR Power Off (4hour) setting

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Network settings

GoBright View requires a stable network connection to receive content. We highly recommend connecting the screen using an ethernet cable but a stable WiFi connection will suffice as well. Go to the General Settings and then Network.

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Choose either the Wired Connection or Wi-Fi Connection

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Make sure that the screen is connected to the Internet and has an IP Address

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Installing the GoBright View App

Now it's time to install the GoBright View App. This can be done in one of two ways: via internet (preferred) or using a USB drive.

Installing the GoBright View App via Internet

Note that an internet connection is required so make sure that the previous step has been successfully configured. First: go to the EZ Setting and make sure that Play via URL is Disabled. Then go to SI Server Setting and continue.

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Select SI Server Setting on the left

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In these settings configure the following:

  • (A) Fully qualified domain name: enabled
  • (A) Address / URL: http://install.gobright.cloud/view/webos/latest/ (https: will also work)
  • (B) Application Launch Mode: local
  • (C) Local Application type: IPK
  • Auto Set: "Off" (this setting is not always visible)
  • On WebOS 3.0: Rotation is also set in this menu. Rotation on WebOS 3.0 is supported from View 4.28.
    Note: it's always possible to go back to this menu to change rotation settings, even after the app is already installed. Read the top of this article for more information.
  • For the final step navigate to (D) Local Application Upgrade and select REMOTE. Press the OK button. In the top right corner, a pop-up displaying "Start Application Upgrade' will show for a second. When this message disappears, Reboot the device by pressing the power button twice.

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Installing the GoBright View App via a USB drive

To install the GoBright View app using a USB drive 

  1. Download the latest version of the GoBright View App from https://install.gobright.cloud/view/webos
  2. Rename the downloaded .ipk file to com.lg.app.signage.ipk - this is important
  3. Format the USB drive to FAT32
  4. Create a folder named application in the root of the USB drive (note: all lower case)
  5. Place the renamed .ipkfile inside the application folder
  6. Put the USB drive in the WebOS device

Then

  1. Power on the device
  2. Press the settings button on the remote (called [settings] or the button with a gear icon on it)
  3. Go to SI Server Setting and continue
  4. Select SI Server Setting on the left

In these settings configure the following:

  • (A) Fully qualified domain name: enabled
  • (A) Address / URL: empty
  • (B) Application Launch Mode: local
  • (C) Local Application type: IPK
  • Auto Set: "Off" (this setting is not always visible)
  • On WebOS 3.0: Rotation is also set in this menu. Rotation on WebOS 3.0 is supported from View 4.28.
    Note: it's always possible to go back to this menu to change rotation settings, even after the app is already installed. Read the top of this article for more information.
  • For the final step navigate to (D) Local Application Upgrade and select USB. Press the OK button. In the top right corner, a pop-up displaying "Start Application Upgrade' will show for a second. When this message disappears, Reboot the device by pressing the power button twice.

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After Installing the App

After the reboot the GoBright View app should start automatically. An Activation code will be displayed on the screen. This code needs to be entered within GoBright View in order to add this device to the software. Please continue reading this article to proceed.

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