The Gateway does not seem to function

There are a few ways to troubleshoot the Gateway when it doesn't seem to function properly. 

Power, internet and GoBright connection

The Gateway requires power ether via the standard power cord or it can be connected using a Power over Ethernet (POE) cable. Both ways are fine as long as it's powered constantly.

To communicate with the GoBright platform an ethernet cable is required. As discussed above it can be a POE cable to act as a power source as well. WiFi is not available on the Gateway. 

Check the power and internet connection by checking the color and icon combination of the Gateway. 

The Gateway has 4 LED's which show the state of the gateway.

Power Wi-Fi Exclamation Mark Green Dot
GoBright_-_Gateway_-_visuals_Tekengebied_5.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_6.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_5.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_3.png

 

When the combination of lights are displayed, the Gateway has the following status:

Lit Off Off Lit Status
GoBright_-_Gateway_-_visuals_Tekengebied_5.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_6.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_5.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_3.png OK (Activated And Connected)
Lit Off Lit Off Status
GoBright_-_Gateway_-_visuals_Tekengebied_5.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_6.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_2.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_4.png Not Activated At Platform
Lit Off Blink Slow Off Status
GoBright_-_Gateway_-_visuals_Tekengebied_5.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_6.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_2.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_4.png Requesting New Refresh Token At Platform
Blink Slow Off Blink Off Status
GoBright_-_Gateway_-_visuals_Tekengebied_5.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_6.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_2.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_4.png Not Connected to the platform
Lit Lit Lit Blink Fast Status
GoBright_-_Gateway_-_visuals_Tekengebied_5.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_2.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_3.png Firmware Download And Upgrade In Progress
Blink Fast Blink Fast Blink Fast Blink Fast Status
GoBright_-_Gateway_-_visuals_Tekengebied_5.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_2.png GoBright_-_Gateway_-_visuals_Tekengebied_5_kopie_3.png NTP Server has not been set up or synchronized correctly
NTP server settings, IP address, time and date
The time must be configured on a Gateway using NTP. Check if the NTP server is set correctly. Please check this article for the right NTP server configuration: Gateway NTP Server configuration
1 out of 1 found this helpful