Log in to the GoBright portal with your manager account. Go to Settings > Meet and choose Service providers from the sidebar menu.

This will display an overview of the currently created service providers. Choose an existing one or press the blue 'Add'-button to add a new service provider.

General

Enter a name and select the correct time zone, this will define when notification will be sent.

Notifications to the service provider

An overview of the requests for the upcoming week can be sent to the service provider on a daily basis by using the 'Email daily overview' setting. This will be sent along with any other notifications.

An immediate notification can be sent when a new request is made or changed.

It is also possible to notify the provider if the request has been made within a certain time before delivery. For example, this option could be used when the Catering service provider is checking the GoBright portal for new orders on a regular basis and there is no need to be alerted by email if something is ordered for the upcoming days/hours. With this option selected, they will be notified only when there is an order placed in a shorter time so they will not miss it.

The email address of the service provider should be entered to receive these notifications, as well as the time if the delivery is requested within a short time.

Notifications from the service provider

The service provider is able to update the status of a request and can choose whether a notification will be sent at every change or only when declining the request. The notification can be sent to the requester (1) or multiple specified email addresses (2). The multiple email addresses should be separated with a semicolon (;) without spaces. For example: hi@test.com;hello@test.com.

Next...

Now you are ready for the next step: Service catalog groups or you can go back to the Services configuration overview.