Issue Reporting

Issue reporting is used to provide users a way of providing feedback on specific parts of office technology if a fault is discovered. This feedback may be sent directly to an IT team or a Facilities department.

In Issue reporting you can setup the issue handler and items that are categorized within different groups.

Issue Reporting Overview

Issue Reporting

The functionality of issue reporting allows users to report issues with amenities or environment directly.

Firstly, to activate the issue reporting on a desk, room or parking space, the issue reporting should be enabled by selecting the tick box in the profile of the desks, rooms or the parking spaces.

When selecting a resource, in this case it is a desk, the standard pop-up booking window will appear as the image below:

As the issue reporting is enabled in this desks profile, there is an icon of a flag in this booking window.

By selecting the flag icon, the reporting issue window will be shown.

Here you can select if you want to report an issue with a certain amenity or an environment item and then select the specific object from the drop-down menu in the Subject:

Once the 'Report issue' button is selected, the issue is automatically sent to the issue handler, who can access through their Issue handling area of the 'Bookings' tab.

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