Issue Reporting

Issue reporting is used to provide users a way of providing feedback on specific pieces of office technology if a fault is discovered. This feedback may be sent directly to an IT team or a Facilities department.

Issue reporting consists of a provider and items that are categorized within different groups.

Issue Reporting Overview

Issue Reporting

The functionality of issue reporting allows users to report issues directly.

When selecting a desk in this case the standard pop up appears as the image below.

To activate the issue reporting on a desk then the issue reporting tick box needs to be set in the desk profile.

An information icon is now available for the desk.

Selecting the information icon opens a reporting issue screen.

Once the 'Report issue' button is selected the issue is automatically sent to the provider, who can access through their Issue handling area of the bookings tab.

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