Issue Reporting provides users with a way to report faults or provide feedback about specific parts of the office amenities. When an issue is reported, the feedback can be sent directly to the appropriate IT or Facilities team for further investigation and resolution.
In the Issue Reporting section, you can configure the Issue Handler and define the items that users can report. These items can be organized into different groups to make issue reporting clear and easy to manage.
Issue Reporting configuration
To configure the issue handling feature in your environment, refer to the following articles:
- Configure Environments
- Configure Amenities
- Issue Handlers
- Issue Routing and Permissions
- Issue Handling
Issue Reporting usage
Firstly, to activate the issue reporting on a desk, room or parking space, the issue reporting should be enabled by selecting the tick box in the profile of the desks, rooms or the parking spaces.
When selecting a resource, in this case it is a desk, the standard pop-up booking window will appear as the image below:
Since issue reporting is enabled for this desk, a flag icon appears in the booking window.
Clicking the flag icon opens the 'Report Issue' window. Here, the users can choose whether they want to report a problem with a specific amenity or an environmental item.
For more information on how users can report an issue, refer to the article Issue reporting.
Once the 'Report Issue' button is clicked, the issue is automatically forwarded to the assigned issue handler. They can access and manage reported issues via the Issue Handling section under the Bookings tab.