The color of the icon represents the status of the device.
| Color |
Status/cause |
What to do |
| Yellow |
Device missed a heartbeat
|
- Check back in an hour or three
- (re)start the View app
- Reboot the device
- Check the network connection of the device
|
| Gray |
Device not activated |
Activate the device |
| Red |
Device is offline (for more than a couple of hours) |
- (re)start the View app
- Reboot the device by switching it off and on again
(rebooting from the portal won't work because there is no connection)
- Check the network connection (cable, internet connection, IP settings)
- Use this Firewall configuration article to check if you are blocking our URL's or IP addresses
|
| Green |
Device is online |
|
