Device status (Icon colors)

The color of the icon represents the status of the device. 


Color Status/cause What to do

 Device missed a heartbeat 

  • Check back in an hour or three
  • Reboot the device
  • Check the network connection
  • (re)start the View app
 Gray  Device not activated  Activate the device
 Red  Device is offline (for more   than a couple of hours)
  • Reboot the device (rebooting from the portal won't work because there is no connection. Power cycle the device)
  • Check the network connection (cable, internet connection, ip settings)
  • (re)start the View app
  • Use this Firewall configuration article to check if you are blocking our URL's or IP adresses
 Green  Device is online  


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