Device status (Icon colors)

Last updated April 22, 2022 07:42

The color of the icon represents the status of the device.

Color	Status/cause	What to do
Yellow	Device missed a heartbeat	Check back in an hour or three Reboot the device Check the network connection (re)start the View app
Gray	Device not activated	Activate the device
Red	Device is offline (for more than a couple of hours)	Reboot the device (rebooting from the portal won't work because there is no connection. Power cycle the device) Check the network connection (cable, internet connection, ip settings) (re)start the View app Use this Firewall configuration article to check if you are blocking our URL's or IP adresses
Green	Device is online