Device status (Icon colors)

Last updated April 13, 2023 08:34

The color of the icon represents the status of the device.

Color	Status/cause	What to do
Yellow	Device missed a heartbeat	Check back in an hour or three (re)start the View app Reboot the device Check the network connection of the device
Gray	Device not activated	Activate the device
Red	Device is offline (for more than a couple of hours)	(re)start the View app Reboot the device by switcing it off and on again (rebooting from the portal won't work because there is no connection) Check the network connection (cable, internet connection, IP settings) Use this Firewall configuration article to check if you are blocking our URL's or IP addresses
Green	Device is online